(Revised 01/01/04 ML2893)
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At the county’s discretion, a telephone interview can be conducted instead of an office interview if:
- The household is unable to appoint an authorized representative.
- NONE of the adult household members are able to come to the office because:
- they are elderly or disabled.
- they are mentally or physically handicapped.
- of transportation difficulties.
- other hardships such as but not limited to: illness, care of a household member, residence in a rural area, prolonged severe weather, or work or training hours which preclude an office interview.
The worker must determine if the transportation difficulty or hardship reported by a household warrants a waiver of the office interview and must document in the casefile why a request for a waiver was granted or denied.
A waiver of the face-to-face interview does not exempt the household from verification requirements. Special procedures may be used to permit the household to provide verification and obtain its benefits in a timely manner, such as substituting a collateral contact in cases where documentary verification would normally be provided.
A waiver of the face-to-face interview must not affect the length of the household's review period.
